Ordering and Payment

On this page you will find all the information about ordering and paying for your product. If the information is not clear or if you have any questions and/or comments, please contact us using our contact form.

Ordering
Ordering in our webshop is very easy. You choose the product you want and add it to the shopping cart. The shopping cart will take you to the checkout. Here you get an overview of your order and you can indicate to which address you want the order to be shipped. Below that you can choose how you want to checkout. For this you have several options.

Once you have placed the order, it will be sent to our back office. We will then ship the product as soon as possible via one of our postal service providers. Orders placed before 16:59 on a business day will be shipped the same day. Orders placed after 16:59 or ordered over the weekend will be shipped the next business day. If a product needs to be backordered it will be indicated on the product page. You will then see the expected delivery date.

If you have placed an order and you wish to cancel it, you must do so the same day before 16:00. After 16:00 your order is definitively shipped. You can then return your order by following the return procedure.

While ordering, we do not create an account. You always order as a guest. If you want to place an order more often you have to enter your personal information again.

Once you have placed the order you will receive a confirmation email from us at the email address you provided. Once the order is processed you will receive another email with the confirmation. From DHL you will receive an email with the track-and-trace within a few hours. Here you can see exactly when you will receive the order. One day later you will receive the invoice from us. This will be sent to you by e-mail.

If you have any questions about the ordering process or the order itself, you can always contact us using the contact form.

Payment
It is possible to pay in different ways in our webshop. For the handling of payments we use the payment services of Pay, and Paypal. When you place an order, depending on the chosen payment option, you will be redirected to the payment module to make the payment to us.

Through Pay’s payment module you can pay us via iDeal, Visa/MasterCard (Credit Card), MisterCash/Bancontact, and Giropay for which there are no charges.

With an iDeal payment you can pay directly from your Dutch bank account. The amount is then directly debited from your account. This payment method is supported by all Dutch banks.

With a MasterCard or Visa payment the amount will be debited from your credit card. With a credit card payment, you have the option of retrieving the payment afterwards. This is called a chargeback. If you do this then the amount paid will be reversed by the issuing authority. If you do this as a business customer without consultation with us or if you as a consumer make an unjustified request for chargeback, we are forced to charge the resulting costs in full to you. You will receive a separate invoice including administration costs. The chargeback costs are €25.00 (including 21% VAT). The administration fee is €15.00 (including 21% VAT).

Via Paypal you can pay us with your own Paypal account. This can be connected to your own bank account or credit card. With a Paypal payment you have the possibility to retrieve the payment afterwards. This is called a chargeback. If you do this then the amount paid will be reversed by the issuer. If you do this as a business customer without consultation with us or if you as a consumer make an unjustified chargeback request, we are forced to charge the resulting costs in full to you. You will receive a separate invoice including administration costs. The chargeback costs are €25.00 (including 21% VAT). The administration costs are €15.00 (including 21% VAT).

With the payment option MisterCash / Bancontact, the amount will be directly debited from your Belgian payment account. This payment method is supported by several Belgian banks.

With the payment option Giropay the amount will be directly debited from your German checking account. This payment method is supported by several German banks.

The payment process is secure with us. You can see this in the green bar in front of the domain name. Here you will see the security lock (SSL) and our company name Rossmax. Our security certificate is issued by Sectigo. This is an international organization specializing in SSL certificates.